Change of Circumstance Service
The Change of Circumstance (CoC) Service, which is part of the
wider Student Information Service
(SIS), utilises the HE Portal, allowing CoC notfications to be
created and submitted online through the HE Portal. On submission
the notifications are sent automatically for processing. All
CoC notifications must be entered via the CoC
Service within SIS with the exception of SAAS students, 'Old Style'
Part Time (PTG1) students and Fee Waiver CoCs.
CoCs for SAAS students should continue to be
submitted directly to SAAS either by email or paper form as is the
CoCs for 'Old Style' Part Time (PTG1) students
should continue to be submitted on paper and sent by email to
firstname.lastname@example.org or post to Student Finance England, PO Box 210,
Darlington, DL1 9HJ.
Fee Waiver CoCs are automatically created from the
information passed from the Bursaries system.
CoC XML File Import
In order to assist HEIs in submitting a large number of CoCs,
users can submit upto 500 notifications at the same time, covering
all categories, via an XML bulk upload file. In order to aid HEIs
in developing an XML File for the upload facilty we have a Bulk CoC
XML File Technical Specification available on request and for any
HEI wishing to test their XML file before attempting to submit to
the live environment, we offer a test environemnt. Please refer to
the Partner Test
Guidelines document for further information.
Schema Version 4.0 is the most recently issued
version offered for the XML file import and full details are
available in the change of Circumstance File Upload Technical
Specification version 9.0. For a copy of this technical
specification as well as further details on the CoC test
environment, please contact the HEI Services Team.
CoC User Guide
Click here for the
AY 13/14 COC Service Online User Guide and a copy of the
SIS Service Definition document.
CoC User Access
Any user access requests for the CoC Service should be forwarded
to the HEI Services Team
CoC Paper Form
A copy of the paper CoC Form is
available to download. These should be submitted for SAAS students
and 'Old Style' Part Time (PTG1) students only, all other CoCs
should be submitted through the HE Portal. (except Fee Waiver
Details on a number of different 'Reassessment Scenario's' that
result from CoCs being submitted at different points during an
academic year can be viewed
CoC Date Guidance
guidance document provides details on what dates to use in
certain categories of Change of Circumstance.
CoC Service Enhancements
Click here to view the catalogue of proposed
CoC Service Enhancements. Send any suggestions to the HEI Services Team