It is important that the expertise and front-line experience of these organisations is used to help us make our services as effective as possible, so that they work for our stakeholders as well as our customers.

We have put in place a programme of stakeholder engagement activity to help us do this.  The programme of activity consists of a number of panels, groups and forums, in addition to the information and advice channels outlined in this section for universities and colleges, for our other partners and stakeholders.

For example, we have a stakeholder validation panel consisting of our 12 most influential, key stakeholders, including some HE sector bodies and two independent universities, who are regularly consulted on the overall design of the student finance service.